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Clause 8 Operation

8.2.4 Changes to requirements for products and services

Clause Criteria

The organization shall ensure that relevant documented information is amended, and that relevant persons are made aware of the changed requirements, when the requirements for products and services are changed.


When we compare this with to ISO 9001:2008, this criteria is new to the quality management Standard.

The organization must be able to demonstrate that changes to requirements for products and services are managed to good effect.
Define your organization’s arrangements for amending documented information and communication of changed requirements e.g.;
updated contract review records,
amended orders/contracts,
memos, change notices,
quality plans,
meeting minutes,
together with communication to relevant interested parties.
Note: Consider unique customer requirements, deviations, etc.
Note: Consider requirements for changes to documentation, specification information, monitoring and measurement requirements, etc.

Chief Explainer:

Phil Byrne

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