Question 1

Controller Identification

Accepted Answer

ISO Management Systems Partnership Ltd. trading as “Enable ISO” is the data controller for this website. (CRO: 623761)
 
This policy is established to provide you with a clear understanding of how we manage the data we collect through this website, with consideration for security and protection of Personally Identifiable Information (PII).
 
This policy was evaluated and approved by the management team on 18th June 2024
 
To support our commitment to best practice with regard to information and privacy security management, please see the Information Security Policy Statement which is based on the requirements of ISO 27001:2013, Clause 5.2; and provides our framework for the management of all organizational data, including personally identifiable information (PII), throughout our organization.

Question 2

Representative

Accepted Answer

Phil Byrne is the nominated management representative for the management of relevant data processing aspects, applicable to this website.

Question 3

Collection

Accepted Answer

The data we collect from users of this website is as follows:
 
Personal identifiers, including name, organization name, email address;
Our contact form asks the user to submit preference information with regard to service type and their preferred date and time for an initial consultation;
Data submitted voluntarily by email or via the “chat” facility, where the user elects to to provide feedback or make a complaint;
Cookies data via the user's browser settings.

Question 4

Usage

Accepted Answer

We process your data for the following purposes:
 
Where the user is required to login to access the “Knowledge Library”;
To process requests for appointments and calendar bookings;
To process user enquiries sent via the contact form, chat facility or by email, including feedback and complaints;
To enrol users in marketing communications, such as; newsletters, product launches, marketing campaigns, etc.

Question 5

Recipients

Accepted Answer

Data submitted through this website is directed to the appropriate department to meet the requirements of the processing, as described above.
 
All personnel involved in the processing of data, including PII, are committed to confidentiality and non-disclosure by contractual arrangement.
 
Where necessary, recipients of submitted data will be to external parties, as documented below.

Question 6

Storage

Accepted Answer

Data submitted through this website is stored on our secure information systems, as follows:
 
Google Workspace: https://workspace.google.com/;
Wix: https://www.wix.com/.

Question 7

Transfer

Accepted Answer

Internally, access to data is provided to only those parties who are involved with the direct processing of user enquiries, purchases, etc.
 
Internal transfers also take place to provide relevant contact information to our consultancy team so that they can engage with customers they are assigned to work with.
 
Enable ISO does not currently engage with third party application providers in the management of data through this website.
 
This website contains links to external websites which are outside of our control. Please read the privacy information for the destination website should you select one of these externally linked websites.
 
At this time, LinkedIn is the only externally linked website to www.enable-iso.com, where we have limited control over the content on the Enable ISO company page, hosted therein.
 
LinkedIn cookies information at the following link: https://www.linkedin.com/legal/cookie-policy?trk=hb_ft_cookie

Note: Organizations we work with are referenced on the Home page, where their logos are displayed with hyperlinks to their websites.

Question 8

Data Protection Guarantee [Article 13.1(f) EU-GDPR]

Accepted Answer

To ensure that our external providers are managed effectively, we have obtained appropriate data protection guarantees, which include International Certifications and Approvals including ISO 27001 Certification.

Question 9

Contact

Accepted Answer

For any queries regarding this policy or the stated controls, please contact us:
 
By sending an email to : info@enable-iso.com;
By calling us: 00 353 1 224 8601.

Question 10

Opt-in & Opt-out

Accepted Answer

For user information submitted through this website, consent is obtained at the point of submission.
 
Where the user subsequently decides to opt-out, withdrawing their consent, this is done by making direct contact, by the various means documented above.

Question 11

Rectification, Erasure & Restriction of Processing"

Accepted Answer

Rights of Data Subjects
 
We are committed to ensuring that our obligations toward the data protection rights of users of this website are effectively met, as follows:
 
The right to access: All user data stored on our information systems is available to the data subject upon request by contacting us directly as documented above. Typically, we provide this data in digital format sent to the user-provided email address, unless other specific arrangements are agreed;
The right to rectification: Where a user identifies that stored information is inaccurate, this can be easily corrected by direct contact, as above;
The right to erasure: Where relevant conditions are met, users of this website can request that their personal data is erased by direct contact, as above;
The right to restrict processing: Where relevant conditions are met, users of this website can request that the processing of their data is restricted to specific purposes;
The right to object to processing: Where relevant conditions are met, users of this website have the right to object to their data being processed in any manner;
The right to data portability: Users of this website can request that their data is transferred to a third party organization nominated by them, by direct contact with us, as above.
 
Upon receipt of a user request to exercise any of these data protection rights, we are committed to responding to meet our obligations within the earliest practicable timeframe, which will not exceed 30 days.

Question 12

Security Controls

Accepted Answer

To ensure that user information submitted through this website is always managed securely, we have implemented technical and organizational measures, appropriate to the nature of the processing and the data being processed.
 
All personnel assigned to processing activities are subject to confidentiality and non-disclosure clauses in their contracts of employment;
 
Information systems are secured with various controls, including:
Encryption of data repositories and endpoints;
Malware protection.
 
To provide a framework for best practice throughout our organization with regard to information and privacy security management, we have implemented a formal management system which is closely aligned to ISO 27001.
 
We regularly review this privacy policy to ensure it remains suitable and effective in communicating all relevant privacy information, as required by our website users and applicable legislation.

Question 13

Reporting

Accepted Answer

For those who would like to request information, enforce their rights as data subjects, make a complaint, or other relevant matters, they are advised to seek a remedy from us in the first instance, by contacting us directly as documented above.
 
If our response does not adequately meet your expectations with regard to your data protection rights, please contact the National Authority:
 
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
https://www.dataprotection.ie/

Question 14

Cookies Information

Accepted Answer

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
 
Our website uses first-party and third-party cookies for several purposes.
 
First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
Click on the “Cookies settings” link at the bottom of this page, to manage your cookie preferences.

Question 15

Third Party Cookies

Accepted Answer

Cookies deployed to manage links to third party processors, as notified above, are described in the cookies settings management section of this website.
 
The third-party cookies used on our website are mainly for:
 
understanding how the website performs;
understanding how you interact with our website;
keeping our services secure;
providing advertisements that are relevant to you; and
providing you with a better and improved user experience and help speed up your future interactions with our website.
 
Please clink on the "Cookies settings" button at the bottom of this page to review and manage relevant cookies.

Question 16

Guidance on Erasing Cookies

Accepted Answer

The following links explain how to access cookie settings in various browsers:
 
Cookie settings in Firefox: http://support.mozilla.com/en-US/kb/Enabling%20and%20disabling%20cookies;
Cookie settings in Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Cookie settiings in Google Chrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647;
Cookie settings in Safari (OS X): http://support.apple.com/kb/PH17191?viewlocale=en_US&locale=en_US;
Cookie settings in Safari (iOS): https://support.apple.com/en-us/HT201265;
Cookie settings in Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en&oco=0;
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

Privacy Notifications

What You Need To Know
About Your Data And Its Protection

Controller Identification

Representative

Collection

Usage

Recipients

Storage

Transfer

Data Protection Guarantee [Article 13.1(f) EU-GDPR]

Contact

Opt-in & Opt-out

Rectification, Erasure & Restriction of Processing"

Security Controls

Reporting

Cookies Information

Third Party Cookies

Guidance on Erasing Cookies

Privacy Notifications

What You Need To Know About Your Data And Its Protection

Controller Identification

Representative

Collection

Usage

Recipients

Storage

Transfer

Data Protection Guarantee [Article 13.1(f) EU-GDPR]

Contact

Opt-in &amp; Opt-out

Rectification, Erasure &amp; Restriction of Processing"

Security Controls

Reporting

Cookies Information

Third Party Cookies

Guidance on Erasing Cookies

What You Need To Know
About Your Data And Its Protection

Opt-in & Opt-out

Rectification, Erasure & Restriction of Processing"