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ISO EXPLAINED

Clause 9 Performance Evaluation

9.1 Monitoring, measurement, analysis and evaluation

The intent of this clause on monitoring, measurement, analysis and evaluation is to specify the requirements for implementing checks to be sure the intended results of the management system are achieved as planned.

9.2 Internal audit

The intent of the clause on Internal audit is to specify the requirements for planning, implementing and maintaining an internal audit programme for purposes of checking that the organization’s management system conforms to both the Management Systems Standard requirements and any additional management system related requirements the organization self-imposes, and that the management system is being effectively implemented and maintained as planned.

9.3 Management review

The intent of the clause on management review is to specify the requirements related to the conduct of a holistic review of the management system by top management, including the information to be covered and the expected results.

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