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Clause 9 Performance Evaluation

9.3 Management review

Clause Criteria

There are 3 sub-clauses:
Clause 9.3.1 General
Top management shall review the organization's management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness.
Clause 9.3.2 Management review inputs
This management review shall include;
a) the status of actions from previous management reviews;
b) changes in external and internal issues that are relevant to the management system;
c) changes in needs and expectations of interested parties that are relevant to the management system;
d) information on the performance, including trends in:
nonconformities and corrective actions;
monitoring and measurement results;
audit results;
e) opportunities for continual improvement.
Clause 9.3.3 Management review outputs
The results of the management review shall include decisions related to continual improvement opportunities and any need for changes to the management system.
The organization shall retain documented information as evidence of the results of management reviews.


The intent of the clause on management review is to specify the requirements related to the conduct of a holistic review of the management system by top management, including the information to be covered and the expected results.

Top management is required to be personally engaged in this review. It is their mechanism to drive changes to the management system and direct continual improvement priorities, particularly in relation to the changing circumstances in the organization’s context, deviations from intended results, or favorable conditions that offer an advantage with beneficial results.
Reviewing the continuing suitability of the management system should include consideration of the alignment of the management system with the organization’s policy and strategy (i.e. the strategic direction).

Chief Explainer:

Phil Byrne

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